There are some buyers who simply don’t pay attention to gig descriptions. My gig descriptions clearly state, in highlighted, bold lettering, that all buyers should contact me before placing an order. Yet, some don’t. Those who don’t usually end up with cancelled orders. Clearly there must be a reason for me putting that caveat in my gig description.
I, therefore, have a suggestion for the Fiverr leaders. Create a buyer’s guide or info graphic. An info graphic may even prove more useful since visuals are more memorable than written words. The Fiverr programmers could make this short one-page guide or info graphic a pop-up every time a buyer is about to place an order. It would detail the fact that the buyer needs to read the gig description carefully, the rules of the arbitration process, and remind the buyer to contact the seller before ordering. A strategy like this could help reduce the number of cancelled orders.
This is just my suggestion. These time wasting buyers are becoming very annoying.