If I may share few of my own experiences, I worked in Asia, and Africa for a long time, and I taught at Universities there, I think I understand where this problem is coming from, first of all there are huge misunderstanding between the people in this conversation, maybe it is because of culture differences and ways of doing things, let me explain:
- First of all no excuse for not reading the ToS and violating it
- There are things, legal issues, many people in Asia or Africa take it lightly (note I didn’t say everyone) but many, and it is due to lack of enforcement of laws in some of these countries, for example using someone else’s picture and intellectual properties has a serious consequences in most western countries and almost zero consequences in most Asian and African countries, so some people in these areas might not see the problem of using other people’s intellectual properties and ethics I guess is not something that is looked at or even considered, in some of these places.
- ToS of most websites are long and sometimes are boring, and many people wherever they came from, take it lightly and never bother to read them and when they are penalized because of violations, they rush into tears and complaints
- Many people from some Asian and African countries, have the believe that if they are located in Europe or North America they would have more chances to be hired, and say they are native English speakers when they are clearly not, again thinking that would give them more chances, I think it is because of lack of confidence and due to a huge perception errors.
I wish these people knew that no matter where you are located, if you are offering a legit service and have the skills for it, buyers do not care where you are located, and look at many profiles from people who are located in Asia and Africa and doing excellent work and established themselves really good.
For the OP, since you are doing the job, why do you need someone else for, did you say customer service? Just drop the person, be honest, offer your services by yourself and enjoy the fruits of your work…