Hello there. I hope you could provide me with facts about my rights as a seller here and some insight on what I should do. I have already contacted CS and they gave me a pretty vague answer and im soon short of time on whether I should decline the buyers cancellation request or not.
Im a seller on music production / beatmaking category and I have a gig in which I sell a package of 100 original hiphop beats. It is a beat package and its contents are the same for everybody and I have a trailer video and audio examples about the quality of work in the gig page. It is clearly stated that the product is a pre made package and this gig excluding the gig extras does not provide any custom work or revisions.
Seller buys the cheapest alternative of the gig which doesn’t include commercial license. I deliver the work on time and let a friendly reminder that this version doesn’t include commercial license and if they want to use the beats commercially in the future they can send me a message and I do a custom extra offer for upgrading their order to the commercial license plan.
Buyer demands new revision stating " send me the custom offer for commercial license".
I sent the custom offer and he accepts it and I deliver the commercial license.
12hrs later buyer requests cancellation because " he doesn’t really like the beats". We start a discussion which starts to go downhill. He says that he didn’t even listen to the beats when I first delivered the work and just blindly ordered the extra, which contained a written commercial license to use the beats. I try to manage my temper and he goes into say things like “cancelling doesn’t affect your ratings, I have cancelled many times and seller said its okay”, “I don’t use the beats for real, why would I use them as I don’t like them”, “I will go on and find a seller who can cancel an order if I don’t like it without talking for 100 hours” and stuff like this.
So I would like to know what are my options here?
im worried about the fact that I have no control over the beats and the license I already sent him, and he wants to refund. The money we are talking about is really small, just thinking this from the standpoint of principles and immaterial rights and possible future problems.
I came across a similar kind of situation here on forum where it was the buyer who was not satisfied with seller delivering work with purple color when it was supposed to be blue or something. Link here: Your seller declined the request to mutually cancel this order HELP
TLDR; CS stepped in and said they cannot cancel the order on behalf of buyer as the seller had delivered according to description on the gig page.
I even went on and send my buyer a message where I Kindly said that if they could withdraw their cancellation and we could do a mutual cancellation instead, with no answering.
I would really love to hear some insight from more experienced fiverr’eers on how to deal with this,