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About order completion

How does Fiverr calculate order completion rate?

https://sellers.fiverr.com/en/article/all-about-order-completion

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Though it says “The Order Completion formula is the number of cancellations subtracted from 100% over the last 60 days total of orders, including buyer-initiated, seller-initiated, mutual cancellations and Customer Support.”.

Maybe that could be worded better because it isn’t really the “number of cancellations subtracted from 100%”. ie. it’s more like 100% - the percentage cancelled. So based on the orders from the last 60 days what percentage were completed (without cancellation).

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Yeah, it sounds very weird.

It would be easier if they say just number of cancelled orders divided by number of cancelled + number of completed orders subtracted from 100%.

3 cancelled orders
27 completed orders

Total orders (100%) - cancelled/(cancelled + completed)*100 = cancellation ratio

Cancellation rate should be 100 - 3/(3+27)*100 = 90%

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Or completion rate. Cancellation rate would be 10%

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Yeah, sorry, you are right

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its tough competition now days do best