# About order completion

How does Fiverr calculate order completion rate?

3 Likes

Though it says â€śThe Order Completion formula is the number of cancellations subtracted from 100% over the last 60 days total of orders, including buyer-initiated, seller-initiated, mutual cancellations and Customer Support.â€ť.

Maybe that could be worded better because it isnâ€™t really the â€śnumber of cancellations subtracted from 100%â€ť. ie. itâ€™s more like 100% - the percentage cancelled. So based on the orders from the last 60 days what percentage were completed (without cancellation).

2 Likes

Yeah, it sounds very weird.

It would be easier if they say just number of cancelled orders divided by number of cancelled + number of completed orders subtracted from 100%.

3 cancelled orders
27 completed orders

Total orders (100%) - cancelled/(cancelled + completed)*100 = cancellation ratio

Cancellation rate should be 100 - 3/(3+27)*100 = 90%

2 Likes

Or completion rate. Cancellation rate would be 10%

1 Like

Yeah, sorry, you are right

1 Like

its tough competition now days do best