Alright. Going through this again.
Way back when Fiverr’s level system changed, I lost my level 2 rating, lost level 1 rating, and then became a no-level seller, solely because I could only get one order within that time, and had to wait for my stats to restart.
I have now gone back to having Level 2, and perfect stats, after finally getting 3 orders in my queue and completing them quickly.
Well, lo and behold, I’m about to lose my level again. I had two orders awaiting buyer requirements…for two years.
Fearing this same sort of ramification from Fiverr and it counting against my level, I let the incomplete orders sit there, sending the occasional message to check in with the buyer. Because they were out of sight and simply hidden under my orders tab, I thought it was fine to keep them as a possibility for a few weeks. After a few months, I honestly forgot about them.
Because the Dashboard just changed and showed those incomplete orders in a huge way on my homepage, I realized they were still incomplete, and decided to go into the Buyer Resolution Center to flag them as incomplete by the buyer. I thought that, considering the over 750 days late (on the buyer’s end) situation, it wouldn’t affect my completion score since it wasn’t even available to complete.
Today I opened my dashboard. The orders are gone, my completion rate went from 100% to 33%.
Fiverr Support says it’s my fault and that I’m going to lose my levels anyway.
Truly angry. Fiverr Support has not, and I feel like never will, protect its sellers.