Hey guys, maybe this topic has been around for some time now.
I totally don’t understand how Fiverr can be so indifferent to protecting their seller’s reputation when buyers don’t properly submit their orders, nor do they give a clear scope to what they want to get done.
First of, the response time score.
A seller has their location shared on their profile settings, and it can easily be used to consider the time zone difference when someone sends a Hi message at 2AM or 4AM.
Sellers are human beings, it’s virtually impossible to pretend 24/7 message response availability from them.
Second, Buyers Submitting Incomplete and/or Incorrect Order Requirements
This to me is one of the most disturbing problems with Fiverr! Even tho my orders have a clear explanation of the information required before submitting the order, buyers tend to just write what they want just to fill in the required field and pass to the next step.
Once the buyer submits the order with incorrect information then the countdown starts and you’re basically f#cked up if the buyer doesn’t respond.
Would be great to have an order acceptance order from the sellers’ end. We’re doing the work and I believe we do have the right to control the provided information before the countdown starts. Another option would be to set the order on hold until the buyer provides the right information.
Should be great to attribute the order cancellation penalties to the party who failed to provide the proper information and comply with the rules. Fiverr cannot penalize everyone for a lost transaction. This feels more like, now that you got into submitting your order get your sh*it in order cause we just need to get those fees from both of you.
I’m pretty sure someone else out there is feeling the same like me, especially when you’re working your @ss off to make your buyers experience absolutely as great as possible.