How come? I clearly state in all my services what EXACTLY the customer should expect for the price they opt-in ie $25 will get them as 10 question reading in audio, no 9 questions, no 11 questions, no video reading, delivery in 5 days and so on. With all due respect, I believe that we need to be transparent with what our offers include and what not.
For instance, your web design/development gig clearly states that you’ll develop the entire website (complete) from scratch for $X. THEN, in your gig description, you state that the complete website cost depends, leaving room for misinterpretations. I’m not calling you or anyone else out but I just wanted to say that in a few cases (this is not for all sellers who have issues with cancellations of course) it is the seller who needs to see things from a different perspective.
What you should do to see if there is an improvement in the meanwhile, before Fiverr implements your suggestion, is to tweak your gig and make it more precise. Use the gig images to explain your packages or even add a pdf that will fully explain what the client should expect for each of their needs, what’s in and what’s not etc. If people have questions they will still contact you. But if for example I order your biggest package explaining that you will do my complete website from scratch and then you ask me to double the price for example, I’ll definitely be put off and cancel. How many pages do you offer for that price?
Do you offer hosting and domains?
What script options come with this package?
Do you also do webcopy?
Are social media icons included?
Will the website be mobile responsive for that price?
What is included in the complete website?