Yesterday, I delivered an order to a user. He proceeded to accidentally give me a 2.4 rating without seeing the end result. He acknowledged this to me in the messages.
I later filed a dispute request which he accepted and he changed his rating to 5 stars. This was after he saw the end result.
Nevertheless, the text in the review remained the same: “Poor experience”. Also, on the gig page, at the reviews below, the review still shows 2.4 stars and the “Poor experience” text. In addition, it is accounted for in the average rating for the 3 qualities as 2.4 but as 5 in the total average rating of the gig.
I cannot file a dispute request for the second time. What should I do?
I have already contacted customer support and am awaiting for their response.
Has anyone had similar issues?