I created my Fiverr account (not this account, obviously) sometime in March this year. It initially moved slowly and sales were hard to come by. By May, I took a temporary break as the Fiverr experiment seemed to be failing.
But I got a break in late July when after a few small sales I got a sizeable order through a referral from a friend who sells on the platform too. The client came back a few more times after that and, I believe, would have come some more in the future. My account began to thrive since then, and I thought this experiment might be successful after all…
Early this month, I made some attempt at marketing while also using the Buyer Request Feature (it’s been the only source of my clientele until the referral), and my gig seemed to get some much needed exposure for the first time in this journey. As a result, I got a few direct clients devoid of the BR tool.
Among those clients was a guy who wouldn’t stop ordering one of my gigs. He bought the highest package on the gig ($50) and before I could get the work done, he bought it again. I simply assumed he was taken by my gig description and in dire need of my services so I got down to work. Within the next one week, he bought this $50 package about 4 more times, often in quick succession. He also made contact once and got a custom $200 order.
A few hours after his last quickfire double order, Fiverr shutdown my account. Their reason? “Unusual purchasing activity”.
Like, it doesn’t even make any sense. They say they’ve reviewed my account and found unusual purchasing activity aimed at gaming the rating system but won’t tell me what this ‘unusual purchasing activity’ is. All I know is that I’ve been shut out of the Fiverr platform cos a buyer was so pleased with my service he couldn’t keep himself from buying.
I don’t understand. Isn’t the purpose of creating a Fiverr account making sales? Why would a buyer purchasing my service become a problem for me? He bought the highest priced package on the gig, got a custom order 4 times that amount, bought the highest package some more, and left some glowing reviews for the job I completed. How’s that a problem!?
The worst part is that Fiverr won’t tell me which purchase(s) constituted ‘unusual purchasing activity’. They won’t say why they believe that purchase(s) triggered their system and what they saw that made them decide it was manipulative on my end (they claim to have manually reviewed my profile before coming to this decision).
I’m really shook and confused. The CS agent simply tells me if I open any other account it will be immediately shutdown. I don’t know what to say. Why does Fiverr detest my success on the platform this much? They’ve made their decision and they simply wave the ToS in my face to shut me up. No explanation, no nothing. Just a vague ‘you violated ToS with unusual purchasing activity made to manipulate the review/rating system’. If I had all of that money to make those purchases, why would I be hustling on Fiverr?
I’m disappointed to say the least. Sorry for the lengthy (and, I guess, repetitive) read. Any suggestions on how to get the attention of the higher-ups here will be appreciated.