Fiverr Forum

Account Disabled.! Please help


#1

Hello Dear group Members.!
I was a Level 2 seller & have delivered 425 Orders with 100% positive ratings, today Fiverr disabled my account without mentioning any reason. Please help me, How can I contact Customer Support.! I am so worried…!


#2

Hey, Grandmaa!

I remember you! Wowzers, sorry to hear the bad news.

:arrow_forward: Customer Support :arrow_backward:


#3

@nikavoice Thankyou for the Quick help, yeah this is a very bad day for me :frowning:


#4

They must have provided a reason in the e-mail they sent. Can you tell us what it said?


#5

this is the E-mail I received from the CS team.

"We are constantly working on improving every aspect of our marketplace. Our dedicated team has reviewed your account activity and determined that it is in violation of our Terms of Service and/or other policies. As a result, this message is to let you know that your Fiverr account has been disabled.

Any available balance that remains in your account after 90 days, will be available for withdrawal pending account verification and approval by our team."


#6

Your best shot is contacting customer support and asking them why this happened. Can you think of something you did yourself that would cause this? Like delivering orders late or delivering them incomplete?


#7

May be, I had delivered 4 Orders late last week due to some personal reason and after that my “On time delivery” percentage dropped to 96% and then to 94% a day later.!


#8

I doubt that’s enough to get you banned. What kind of services were you selling and think hard about something else that might have caused it.


#9

I was providing SEO related services, everything were going smooth, 60% of my customers were repeated buyers as they were happy with my work, but yesterday a Guy made a PP chargeback, that was the only problem i faced in few weeks.!


#10

Let us know if you hear back from customer support. Hopefully, you’ll get this sorted out.


#11

Yeah sure, i have send the CS a message & now waiting for their response, will share their feedback with you,!
Thanks


#12

There are some other things that can cause an account to be disabled and you might keep these in mind:

selling academic work
copying anything from another seller (images, text, descriptions, etc.)
selling services that claim to be SEO but might violate Google policy
offering services that don’t deliver everything within 30 days or less

That last one is something I recall you having trouble with before since you used to offer 3 months maintenance or something like that. That alone could have eventually led to an account being disabled.


#13

Fiverr really needs to bring back the warning system rather than outright disabling an account man.


#14

@fonthaunt Yeah that could be the reason, but i was using thse gigs for almost an year now and fiverr approved it after a review.! Actually I used to delivered the Orders within 30 days, the 3 months work were just assisting the buyers if they have any SEO related issue.!
Also, the fiverr seems to have revoked my level two & level one badge, what does that means?


#15

It’s possible they issued warnings although it depends on how severe the issue was. I’m not saying they did or didn’t in this case, but I know it isn’t uncommon. I know of two TRS that received account warnings in the past couple of weeks, so Fiverr still does them for sure.


#16

This wouldn’t mean much. Fiverr sometimes skims gigs during a review and misses things. They catch them on re-review later sometimes or they notice them if there is a complaint by a buyer or another seller.

I understand this, but it’s pushing the envelope on what they allow even if it’s advertised as a free service. If it’s part of the gig description or package description, it’s part of the service.

If they disabled your account entirely, I would think you wouldn’t have kept your levels either, but I don’t know what Fiverr saw on their end that made them ultimately do ths.


#17

@fonthaunt Thanks for your Explanation, I have send the CS a message & hopefully they will respond any time soon, will share all the feedback with you Guys.!


#18

This is the response i received from a Fiverr Representative, i am shocked and asked them to manually review my conversations with both Buyers and Sellers. I am confident they will not find a Single Misbehavior from my side.

Here is the CS response.
“We have received several reports of unprofessional or improper behavior on your part from other Fiverr users. Fiverr condemns bullying, harassment, and hate speech towards others. (This includes the placing of orders that involve hate speech or threatening language.) As a result, your account has been reviewed by our Trust & Safety Team, and permanently disabled”.

What should I do Now?


#19

Did you receive any warning?


#20

Maybe you can send them some last conversation screenshots as a proof.