This morning, I received a notification that Fiverr had flagged my account “for using the delivery button to send incomplete, partial, or an empty delivery.” They also threatened to ban me if I repeat the alleged violation.
This didn’t happen. There were no incomplete, partial, or empty deliveries.
When I wrote to Fiverr CS to point this out, I received some boilerplate which simply repeated the false claim, without support. When I wrote again, I got a rather nasty message claiming that “The warning is legitimate and will remain” while also explicitly refusing to provide any support for the false claim. They won’t even say what delivery they’re talking about.
So, what’s going on with this allegation? Would one of my clients file a bogus complaint? I can’t think why. The only recent thing that’s been even slightly odd was a client sending me the wrong file and then having to place a new order with the right file. That was a shame, but I have no reason to think he made a misleading complaint about his own mistake. Nothing else lately has been even slightly out of the ordinary.
I had a client a couple of months ago who left mediocre ratings and didn’t say why. I guess she was unsatisfied, but I can’t think why she’d pop back up later with a false complaint.
Further back in the past, I’ve done a “empty deliveries” for clients who preferred me to deliver some other way (e.g., Google Docs). This was always the client’s choice, so there would be no reason for them to complain, and none of these clients were recent.
I have no idea what Fiverr’s talking about, and they refuse to say.
Despite my innocence, it appears that I am now living on the edge. I can be banned at any time, out of the blue. I can’t repeat something I haven’t done, but since I don’t have to do it to be blamed for it, a “second violation” could pop up out of nowhere. After years of earning money for Fiverr, I’ve been put on permanent probation based on either a glitch or a false claim. They won’t allow any appeal.
Do I have any recourse? I don’t like the idea of writing to clients to ask them if they’ve been in contact with Fiverr. It’s unprofessional and weird.
Barring that, the only thing I can think of is to retain a lawyer. That might get Fiverr to have a real conversation with facts, but is it worth it?
It might be best to leave. I’m well-established here, but the bogus flag may well mean that I’ll no longer get the search results placement I’ve earned.
What would you do, if it happened to you?