Fiverr Community Forum

Account hacked and all gigs deleted

Hi,

My account got hacked and hacker deleted all my gigs and also sent spam messages to my buyers. He also placed an order to a seller without any reason.

Is there any way I can get my gigs back?

Thanks

17 Likes

Hi.

It’s sad that you’ve been hacked. We really can’t help you, and unfortunately, you won’t be able to backup your Gigs, unless you create them once again from scratch.

You can try to contact CS, but they will most likely not be able to help you neither.

Always make sure to enable 2FA to be more secured, and don’t show your password to anyone.

7 Likes

Hi,

Thanks for your response. I had my 2FA enabled. but it seems like he hacked my computer. I have written to CS hope they have backup

1 Like

so sad to see that. keep your account secure from next time

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What is the meaning of 2FA ?

How I keep my account secure ? Please give me your opinion. Thanks

i feel sorry for you :frowning:

It’s sad that you’ve been hacked. :slightly_frowning_face:

have you opened any suspicious files that a potential buyer sent ? Maybe an .exe file or .bat file or anything like that ? Some of them might look like pictures but they are actually executable files

2 Likes

I don’t know… but my main concern here is my Gigs… I had positive reviews on them and now they all are gone

Try submitting a ticket to CS regarding this. Hope they will give a broad information regarding your current issue.
But this is extremely bad situation.

3 Likes

Contact support,they will investigate… Not sure how can this be solved if the gigs are deleted though…

3 Likes

Two Factor authentication (2FA) like- mobile/ Email verification

1 Like

I’ve told them everything… hope they get back to me soon

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2FA means 2 factor authentication, It’s can be sms or email verification. when anyone will try to login your ac you will get a code by sms or email for login.

2 Likes

It’s So Sad :sob: :sob: :sob:. Keep the secure account from next time

1 Like

@raichandmk
Feel sorry for you :pensive:

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So sad​:cry::cry::cry::cry::cry::cry:…

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Keep secure from next time brother.

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You need to use 2 factor Authentication… Gig is very important in a acoount…you can knock in fiverr support… But they may not be give back…

1 Like