Account has been restricted after verifying ID failed

[skilledannie]

Hi,

As topic, I received the notification from Fiverr to verify my identity. I followed the steps with my phone, submitting passport with my picture page and taking a selfie. But the verification kept failed, then I got the mail that my account has been restricted because Fiverr wasn’t able to verify my identity after multiple attempts. 🙃 And I still don’t know why I got restriction after submitting everything the verification need.

I am now having some active orders and one is already delivered today. I don’t know if I can get the payment when my account is restricted. Does anyone know about this…? 😔

And I just have contacted CS team for the restriction issue, does anyone know when they will help me to active my account and deal with the restriction issue…?

Appreciate your help!
Thank you!

[liveittup]

How long did they take to get back to you ?

[skilledannie]

How long did they take to get back to you ?

Hi, I contacted Fiverr CS team and they got back to me and recovered my account within 2 days. I believe if you contact CS team and detail your problem, they will be definitely helpful!!

[liveittup]

Hi, I contacted Fiverr CS team and they got back to me and recovered my account within 2 days. I believe if you contact CS team and detail your problem, they will be definitely helpful!!

Thank you ! Yes they helped me recover my account.

[willhh]

On 3/29/2021 at 4:51 PM, liveittup said:

Thank you ! Yes they helped me recover my account.

Please what exactly did you tell them? I'm having the same issue and i don't know what to do.☹️

[willhh]

On 3/26/2021 at 12:22 PM, skilledannie said:

Hi, I contacted Fiverr CS team and they got back to me and recovered my account within 2 days. I believe if you contact CS team and detail your problem, they will be definitely helpful!!

Did you have to do anything else after contacting them, for them to recover your account? 

[liveittup]

On 2/27/2022 at 1:17 AM, willhh said:

Please what exactly did you tell them? I'm having the same issue and i don't know what to do.☹️

Hey, sorry now only I saw this.
First of all for the ID verification its recommended to use an apple phone to capture photos.

So regarding what you asked, after the verification failed and my account got restricted I contacted the customer support, I asked them to provide me another chance to upload my documents so that I can complete the verification process. But they manually verified the my documents and I got my seller account back after 3-4 days. 

[lilianajewel]

My account has been restricted after so many process of trying to verify 

please wat do I do ?

[lloydsolutions]

19 minutes ago, lilianajewel said:

My account has been restricted after so many process of trying to verify 

please wat do I do ?

Read this: Fiverr Help and Education Center (Verifying ID)

There is a link to Customer Support at the bottom of the article if you require further help.