Fiverr Forum

Account is restricted for verification


#1

My account is currently restricted for verification failed. I have tried to verify my account many times using my phone with my high-quality photo and National identity card, I don’t know why it not working on the phone. or its a bug? please help me. i opened a ticket yesterday about to let fiverr customer support know i am facing this problem on my phone when trying to verify and i got a reply that verification process only can be possible on phone and not to send photos and national ID to customer support. Now how can I verify my account?. Is there anyone who is facing the same problem?. please help me to show me a way to unrestricted my account. I would be glad

Thanks


#2

Check this out: https://sellers.fiverr.com/en/article/verifying-your-phone

Also check out: https://sellers.fiverr.com/en/article/verifying-your-identity


#3

I read the article before and i applied and maintain all things.


#4

Their verification system is not working. Having exact same issue.


#5

verification system can not be an issue
The phone number you provide is not confirmed
Please try another phone number


#6

I think the OP is referring to ID verification rather than phone verification.

It does seem to be an ongoing problem for some users.


#7

I am also having the problem with verifying ID. Actually yesterday I got that pop up of verifying ID. But when i clicked on it to verify, it shows you have tried multiple times so your account is restricted, but I have not tried even single time to verify my account yet, then how they are saying that I have tried multiple times. That’s a mistake from fiverr side. Please help.