Account phone verification bug


#1

I put in the wrong phone number for phone verification and now i get a “come back in 48 hours” message every time i try it again even after 48 hours. I need to change my phone number on my account so i can send the code to that instead and verify my account. I am stuck on the come back in 48 hours notification at the moment and i’m pretty sure my verify countdown finishes soon which means i wont be able to sell on fiverr. please help me!!!


#2

contact customer service and let them know you need to change your phone number for the verification.


#3

already have, they are hopeless


#4

has it been 48 hours since you did it? It takes a day or two. At Fiverr, you really need patience.


#5

well they say u can change your phone number at any time in account settings but i have looked thoroughly on my computer and i cant see it


#6

You can change your phone verification details from here:
Settings>>Security>>Phone Verification>>Edit>>Security Answer>>Move On


#7

I have completed this step without any bug.


#8

For me there is only a verify now button next to phone verification under settings. When I click it it does the cone back in 48 hours notification even after 48 hours


#9

That’s unfortunate. At this point, I cannot suggest anything except Contacting CS with screenshots.


#10

I have a Same problem to verify my phone.


#11

Delete cache.

Try also from a mobile browser, it worked for me.