I’m Stephanie, I’m a Top Rated Seller and have been working on Fiverr for 3 years. I have nearly 4000 five star reviews and a great business.
I logged in this morning to find my Fiverr account suspended and when I contacted customer support they simply said I’d breached the terms of their contract and that my account was permanently disabled.
Their exact words:
“Your account has been permanently disabled for violations of our Terms of Service. It is against our Terms of Service to offer Gigs for adult oriented, inappropriate or pornographic services. You are welcome to contact us again in 90 days to inquire about any orders or revenues you may have left in your account.”
A few things…
Firstly, I run a respectable business and have NEVER offered adult, phonographic or inappropriate content. So the allegations and reasons for disabling my account are completely invalid.
Secondly, this is my sole income as a presenter and actress, and customer support has currently stopped replying to my requests for re-activation. I’ve been left with no income, after no warning, for a supposed offence that I didn’t commit.
Thirdly, being in the video marketing industry, i have customers who have sent their products to me for me to make product demonstration videos for, that I cannot contact because Fiverr has disabled my messaging function.
Fourthly, I have active orders which I am happy to continue to complete, but I won’t be able to withdraw the funds after completion, unless my account is reinstated.
Can anyone help? It’s kind of desperate.