Since last week I am trying to solve a problem that appeared due to a technical bug.
I was managing my gigs in order to remove unnecessary ones.
At the moment when all this happened I had 4 active and 5 paused gigs.
I selected 4 paused gigs (which were old and I never got any orders with them) and pressed delete.
After that 4 paused and 4 active gigs simply vanished from the system, leaving me nothing and showing that I have “-19” gigs.
One of deleted gigs had more than 820 reviews and it was my main source of income here on Fiverr.
When I tried to send request to CS, I was told:
“I totally understand your frustration but the only reasonable explanation in this case is that you deleted your gigs by mistake.”
At the very same time the number of my active gigs was jumping and changing almost every single moment. Sometimes it shows that I have 4 active gigs, sometimes 2.
I sent screenshots to CS and got this:
“Could you please try clearing your browser’s cache and cookies, and let me know if this helps? For your convenience, here are instructions by browser for clearing your cache and cookies.”
I tried to keep myself patient and explained my problem once again. After that my request was forwarded to the Editorial Team. Next day it was sent to the Tech Team and I’ve never received any information since then.
For me this situation is horrible, because 2 years of my work were simply flushed and I was told that I did it myself. I have some kind of hope that CS will do something, but 7 days have passed and nothing changed, so I decided to share this story. Maybe it will help someone not to lose their information.