In illustrating my proposition, I’m going to mention some big issues that have been around since fiverr was born and have already been discussed thousand times and therefore don’t need to be discussed here, unless their mention is related to the the main focus of the thread:
A proposition to add direct messaging for every user (now sellers can be messaged directly by any user on fiverr, but buyers can’t be messaged unless they buy a gig from you).
As of now what would be the pros and cons of direct messaging on FIverr platform?
Direct messaging from (and to) anyone would strongly improve communication whereas now are misunderstandings and incomprehensions.
When viewing a wrong/inaccurate/weird buyer request, we could message directly the user who wrote it to ask for further details.
EXAMPLE: I am a translator and many times I see buyer request like “I need to translate a text from language A to language B”, nothing more. But a translator price is based on text lenght and if I want to send an offer, I am here forced to set a random price and deadline. Of course you can send an offer with a symbolic price (very high) specifying that you need to discuss the details before talking about price, but many buyers don’t even bother reading it and go for the lowest offers.
With direct messaging this wouldn’t happen.
This could be controversial, but just to list out all the advantages: reselling could be partially prevented (at least sellers whose gig are resold can choose to take action and wouldn’t be totally powerless in front of this “phoenomenon”).
When catching a reseller (also called flipper) with his hands in the cookie jar, we could go straight to the final buyer and say “Hey, you know the guy who made you pay 100$ dollars for that work, well he bought it from me for 50$ so next time consider buying directly from me so it’s a win-win for us”.
Of course this could be made only if we are sure and have proofs of what we’re saying, making an example in my field (that, as I said, is translation):
EXAMPLE: Someone buys from me a translation of a cookies advertising from language A to B, later after delivering it I find out that someone bought from my buyer a translation from language A to B and wrote in his review “Thank you for the translation of the cookie advertising, that was excellent!”.
With direct messaging we would have the chance to contact final buyer, display proof (such as the review and the source file in both languages), gain a new customer and last but not the least make Fiverr a cleaner platform.
- This is a minor improvement but when meeting someone irl, direct messaging allows to reach out to him/her later (whether you’re buyers or a sellers), even if we didn’t exchange any information out of our nicknames.
- The only big con I can see in this feature is potential spam or harassment of buyers by bad sellers
We could easily prevent this behavior:
By making the “direct messaging anyone” feature available only to level X sellers (lower sellers could still contact sellers and buyers who ordered from them)
By making the “direct messaging anyone” feature available only to X days/weeks/months old sellers (younger sellers could still contact sellers and buyers who ordered from them)
By simply using the already existing “mark as spam” button that clearly shows to Fiverr staff who’s been using the messages properly and who isn’t
I’m sure many others way to block spammers and harassers exist, I’ve listed just the first three that popped up in my mind.
IN CONCLUSION, in the light of the fact that the “pros” would be many, big and juicy (and I’m sure there’s some other positive sides that simply didn’t come up to miy mind), and the only “con” can be neutralized without a sweat…
I think that implementing a new feature of direct messaging for everyone (with the right aforementioned restrictions) would be a great move for our platform.
What do you think about it? Should we do it? Should we not? Can you think about further pros and cons and eventually solutions to the cons?