i have read that mutual cancellations also affect a sellers rating. While this might be okay in most cases, this may be an issue for some fiverr sellers, because sometimes it would make more sense to have a different type of cancellation feature.
Let me explain, I sell a gig where I submit news to specific services. My success rate is 100% and I never had to cancel an order because I could not deliver or because someone was unhappy. The only reason why I cancel gigs is because the buyer did not read my description.
Examples: I sell press release submissions to google news - not more, not less. However, I receive orders where people want me to make posts to their Google+ profile, to do SEO for their site, to hire me as facebook page manager… and so on. I never said I do things like this and I always wonder how people could get the idea that I offer such services. People come to me and ask me to do the most weird things when ordering my press release gig and then I am forced to cancel the order because there is nothing I can do. I mean if I say I sell milk and milk only and people should contact me before they place an order, I expect them to want milk…
Now that I know that mutual cancellations also affect a sellers ratings or even listings, I think it would make more sense to have a cancellation option like “Wrong Expectations” or “Buyer did not understand the deal” or simply “Invalid Order”, as I believe that it would be more fair to sellers who simply cannot do anything about buyers ordering something completely different. In the end as it is now, I might get negative flags just because people don’t know what they are buying, and I explain my gig extremely well.
Maybe someone in charge could consider offering something like this as it would be very useful. Sure, I might be an exception but honestly I don’tr understand how people can expect that they can hire me for their facebook page or google plus page if I offer press release submissions to google news only…
Thanks for your time reading this
In that case it’s fine I just looked up the forum search for cancellations and found many posts about it affecting the sellers rating, but if its not the case its all fine
Thanks for sharing!
Reply to @kjblynx: The time limit to accept a mutual cancellation request has changed to 2 days.
One issue is that buyers often just let the time run out when they ordered the wrong gig by accident etc.
Reply to @kjblynx:
hmmm, how it doesn’t affect?i am a newbie, one of my buyer ordered me a logo, which i am not offering (cartoonish type), so i asked for cancellation and he accept it on the second day, i have 4 other sales, and my analytic page stating 20% of cancellation rate
Reply to @designer_17: That 20% graphic includes all cancellations, mutual or otherwise. But mutual cancellations are not detrimental to your rating. That graphic is for your information only.