I think many sellers faced cancellation for the following reasons -
Buyer purchased basic package but has requirement of standard or premium package and the buyer isn’t interested to purchase additional gig for completion of his task.
Buyer placed order directly (without any prior contact with the seller) for a task which seller can’t complete
To avoid cancellation Fiverr should introduce the following feature -
A seller will have 2 options for receiving orders.
a) Direct order - customer may place order to the seller without any prior communication
b) Order after approval from seller -
Under this system buyer won’t be able to place any order directly. Instead of “order now” button Fiverr will display a button “Contact seller for further discussion and custom offer”. The buyer will contact the seller and after discussion seller will send a custom offer to the buyer. Buyer will only be able to place order accepting the custom offer. It will work as approval from seller that he/she wants to work with the buyer.
Seller will have the option to choose that he wants to receive order directly for a gig or sell only custom offer.
Many seller wrote in the gig description “Please contact me before ordering” but still there are buyers who ignores it and places orders directly.
I think this small feature will decrease a lot of unwanted cancellation.