I’ve stumbled upon a potential issue with Fiverr that I feel needs to be addressed… The reason I refer to this as a “potential” issue is that I may not have my facts straight and perhaps there is already a solution to this problem. I’ll explain…
This week I was on a business trip that required me to stay out of town for 2 nights. Orders have been slow but one of my regular clients submitted while I was away on this trip. I responded right away, letting them know that I wouldn’t be home on time to complete the order. They said that was fine and there is no rush.
So I come home and go to deliver my order which has now been labeled as “ridiculously late” … Which brings me to my issue…
I responded to my client in a reasonable amount of time to let them know that their order couldn’t be fulfilled in the usual time frame. Yet my response rate dropped to 50%. It doesn’t seem that the response rate is made apparent to the buyer, but I can’t help but feel as though this will have a negative impact on my rankings internally. Perhaps now I’ll see even fewer orders because it’s my belief that Fiverr punishes people for late orders by making it more difficult to find them in search rankings.
If I have my facts straight, and Fiverr does in fact punish people for this sort of thing, we need to discuss implementing a feature that would give buyers the option to extend the delivery date.
However, the argument will be made for “Vacation Mode”. Again, I require some fact straightening, because I’ve been told that putting yourself in “Vacation Mode” will lead to lower search results yet again. Due to this bit of knowledge, I actively chose NOT to use the vacation mode feature… Business has been slow and it was only a 2 day trip.
When it comes to the search ranking theories I’ve been handed, I very much hope I’m wrong. Even still, if I am wrong, why should I disallow my REGULAR clients to order, just because I’m on a 2 day trip. Especially if they’re ok with their order taking more than the promised 24 hours?
Let’s talk about this… I need to get my response rate back up, but I also need to work a day job. I just got to become a level 2 seller and I fear as though the search ranking benefits I received from that promotion are now void.