Fiverr Community Forum

After complete delivery thumbnail does not show in my gig, why/

I get the order, But the delivery item does not show on the gig thumbnail. help please

6 Likes

Check and found that your client did not submit his or her requirement which you want for start your work.

2 Likes

she texts me but did not submit the requirement. so now how can I fix this problem

You can’t. Buyer has right not to show their order on your profile.

2 Likes

ok thanks for contributing

As @marinapomorac mentioned that’s because the buyer unchecked the box that allows you to include their order to be shown in your live portfolio. What I always do when I deliver a product I’d want to show up in my portfolio is simply ask the buyer if they are okay with it. When I deliver their order I thank them for their purchase etc and include a request along the lines of ‘would you be okay with allowing me to include your order in my portfolio’. I also make sure to let them know it’s okay if they don’t want to, because it’s their choice in the end.

So next time you can try asking friendly & politely if they will check the box to show their order. And of course completely respect their decision if they choose not to!