At first, I must mention, I respect all buyers. I always honor their choice and direction. I have 200 reviews here in Fiverr, all are five stars. I have even provided many extra works for buyers’ satisfaction. But sometimes it hurts when buyers don’t respect my works. Today I am going to share a hurtful experience.
I basically make logos in Fiverr. Specially Minimalist/Vintage/Retro type logos. My Gig packages are good comparing to service quality. I provide 5 concepts of logo for $50. From those 5 concepts client can take one. I also have $5 and $20 Gig packages.
3 Days ago i got an order and the buyer wanted me to design a logo that represents a wilted plant or flower. The logo should represent its sad and it needs help. I don’t want to mention the client’s or logo name here. But they provide counseling to absent mind people. I made 5 logos with full dedication and love. Then shared the JPEG with the client and asked for feedback. His first reply was “These logos are not suitable for Twitter/Instagram logos”. Left no feedback about design or concept.
Then I created 5 new concepts with circles. Completely new ideas, not like the previous logos. After seeing those logos buyer replied “These logos are the same, you supposed to provide me 5 different logos. it’s a derivative work. You used only 2/3 fonts. I will mention this in my reviews”. He did not say a single word about the logo design or design concepts. He did not even say if he likes the logos or not. He is after numbers and giving me a kind of warning or threat of a negative review.
When a buyer comes in Fiverr and look for a good logo, he/she should focus on the logo and its quality. Most importantly he/she should look for what actually he/she imagined or visualized for the logo. We are here to help them. We convert their visualization in real. But some buyers really disrespect our effort and time.
Now, if I cancel the order. Fiverr will demote my gig and i may not get more orders. My gigs might not be found in search. I may not get new orders next month. But i really don’t want to take money from those buyers who are not happy with my service and disrespect my hard work. In this case, what is the best solution or step you think i should take? Should i cancel the order? or deliver the order and get a negative feedback from the buyer? I would love to cancel happily but i am worried about fiverr’s partial T&C for buyers.
A message to Fiverr, I am a designer. I love my work. I do it passionately and I served 240 buyers with good reviews. So, sometimes you should care for us and don’t let buyers disrespect or threaten us for negative reviews.
Again, it’s not a regular issue. I faced this kind of issue 4/5 times. But 95% of buyers are good. I got many tips and nice feedbacks from buyers. Some buyers behave like a friend or a brother with me. Fiver is a place of love and long term relation between sellers and buyers. I hope this environment will improve.
Please forgive me for my mistakes in writing.