Customer care is at the heart of all successful gigs i think,
It can help you develop a loyal customer base and improve relationships with your customers. However, to boost revenue and profitability in your business, your best bet is to focus on customer retention and build up customer loyalty.
Good service helps turn customers into ambassadors for your business - they will buy your products and services regularly and give you valuable feedback on your performance as well as supporting you through good times and bad.
To turn a satisfied customer into an enthusiast you need to offer great service based on a deep understanding of your customers’ needs. Price and product are important but it is service that gives you the edge over your competitors.
In addition to the uniqueness of your products and the prices you’re able to offer, there is one other point of difference that can tip the scales in your favor—delivering an outstanding customer experience.
With the endless amount of options out there, is it really so much to ask that a business say “Thanks!” to a new customer? You might think that thank you notes have lost their impact, being that they are such a tried and true tactic, but you would be dead wrong:
FOLLOWING STEPS are extracted from a blog for the betterment of the sellers…please read it…you will then get a better knoweldge about the customer care,and how do that customers take granted for the own gigs,read it carefully…
10 Ways to Make Customers Fall in Love with Your Business
Nurturing relationships with your customers is a crucial part of growing a successful business. In this age of automation and innovation, caring for your customers has never been more important.
At any moment, an unhappy customer can share their opinion with the masses through social media and the web and negatively affect your business. That’s why it’s even more important than ever to create an excellent experience for your customers to help develop your company’s relationship with them into love.
Walt Disney said it best, “Do what you do so well that they will want to see it again and bring their friends.” Creating love between your company and your customers can help scale positive word of mouth that’s absolutely priceless.
Creating a customer-focused culture of this nature is a business opportunity that should not be overlooked. Most businesses are failing when it comes to the customer experience, which is your opportunity to swoop in and enchant those same customers into falling for your company.
The data speaks for itself:
Only 37% of brands received good or excellent customer experience index scores in 2012. Whereas, 64% of brands got a rating of “OK,” “poor,” or “very poor” from their customers. Source: Forrester Research
As many as 89% of consumers began doing business with a competitor following a poor customer experience. Source: RightNow
Up to 60% of consumers will pay more for a better customer experience. Source: Desk
Average annual value of each customer relationship lost to a competitor or abandoned – $289. Source: Genesys Report
It’s quite clear that now is a good time to solidify your relationship with your customers in a meaningful way. Here are 10 ways to help make your customers fall in love with your business.
- Treat your Customers Right – Genuinely Interact
- Don’t Come on Too Strong – Respect Your Customers
Keeping your patience is key to giving your customer the time to air out their issue. And, in turn, it creates the opportunity for you to help resolve the issue and make them comfortable. The more comfortable the customer is the more likely they’ll share valuable feedback that can help prevent similar issues from occurring again in the future.
- Always Listen – Hear What Your Customers are Saying
4.There’s never any reason to slow down on satisfying your audience, especially when they’re chatting with you live over the phone. It’s important to note that 81% of companies with strong capabilities and competencies for delivering customer experience excellence are outperforming their competition. Take note, customer satisfaction is a key differentiator in a sea of other companies.
- Treat a Customer Like a Valued Partner – Communication is Two Way
As previously mentioned, take your customer’s feedback seriously and act upon reasonable requests. What’s the point of listening if you’re not going to act on that feedback? Make sure it’s clear that you want your customer’s feedback and that your business truly values them as a partner.
If you’re looking for an example of how to show your customer that their opinion matters, look at what the Buffer app team is doing. Buffer app is a social media management tool that helps businesses and individuals schedule their content for the best times to share and get engagement. The Buffer blog features a variety of quality content focused on marketing, achieving happiness, and a monthly series known as the Happiness Report.
Buffer App Happiness Report
This report highlights how the Buffer team is managing customer support each month by what worked well, what didn’t work well, what they plan to work on for the future, and finally, a request for feedback from their customers. This is a lesson for all businesses on how to be completely transparent and actively allow your customers to partake in improving your product for the future. Focusing on your customer to this degree is a major way to strengthen their trust, loyalty, and overall love for your company.
- Build Trust – Alert Customers to Large Scale Changes, Good or Bad
It takes 12 positive service experiences to make up for 1 negative experience. This is how sensitive trust is between a business and its customers. No matter your size, keep your customers in the know when it comes to positive and negatives changes to your products and services that affect them. It’s crucial to tread lightly when making changes to your products and services because your customers have become accustomed to what you’ve already got.
Here’s what to do to gain trust:
Heavily research whether changes to your company could alter public perception.
Be methodical in how you communicate the changes to your product and services.
Tell your customers when you’ve made a change, you’ve screwed up, or you’ve done something right. A healthy mix will give your customers a transparent look into your company that can’t be forged.
Find value in the feedback about your company changes.
- Be Transparent – Honesty is Crucial When it comes to Mistakes
Being transparent in the digital age is a must. Much like the principles discussed above, transparency is a critical factor in building trust, satisfaction, and love from your customers. What does it mean to be transparent?
Your word is your bond. Following up on your promises helps show the transparency of your business, while helping to build a feeling of trust and dependability with your audience.
- Recognize Responsibility – The Customer is Always Right
No matter the circumstance, the customer is always right. This is a rule to guide your business through its growth, from customer service to user experience to product development. To help set this in motion, create a customer service policy to show your customers they are always right. Organize this policy into three parts:
- Always Say “Thank You” – Kindness and Gratitude will Take You Far
sooo…this is the betterment of all the sellers of the fiverr,
live long fiverr…
fiverr is the best online marketing place of the world…