Looking for suggestions on what could be the best possible course of action here.
- Buyer approaches me with a project.
- I give an estimate of $100 and buyer asks if I can do $60 as he’s a student.
- I re-evaluate the project and quote $80 with a relaxed deadline.
- Buyer comes back after 24 hours with several queries on how I would complete the project. I answer all of them (assuming the price and delivery time are acceptable to him now).
- Buyer starts negotiating over the price and time again.
- I finally quote $75 and knock a day off. The project gets scheduled for delivery mid of next week.
This is where things get interesting:
- Buyer says he would like to pay from two different accounts as his friend and she are in on this project together and would like to split the cost.
- I’m okay with this; didn’t feel like changing my quote at all. I ask how to split.
- Buyer suggests $51 and $24 as that’s what she’s having in her account.
- I ask him to get her to be online and send both of them their offers.
- Buyer asks me to wait as they arrange the funds.
- I start feeling if I should start feeling something here.
- An hour later the $24 order gets paid. I start downloading stuff specific to buyer’s requirements.
- Another hour goes by and the buyer says he only has $16 to pay in his account and thought he could pay from funds pending clearance but it doesn’t work.
- Buyer sends his account’s screenshots and requests me to accept $16 for now and that he would clear the dues in two weeks when his funds become available.
- Buyer also requests that I deliver before the second payment since he needs his project on Monday following the next week.
So, what do I make of all this?
The buyer is a Fiverr seller himself so it’s hard to believe he didn’t know how much he had available to pay from his account.
I can also clearly see $24 pending for clearance tomorrow and another two weeks from now, and, so, I’m also wondering why didn’t he offer to pay $40 as his first payment. (Although, I do believe that simple things could escape one’s mind if they’re feeling stressed out.)
So, what would you do in this situation?
I’m a new seller and if I cancel the order my cancellation rate would become 50%.
B. Stand your ground?
I’m a new seller with all five star but only a handful of reviews. If I become adamant on payment first the buyer could rate me poorly and that too from two different accounts!
C. Raise a dispute?
I’m a new seller but from what little I’ve read over the forum here, the CS would side with the buyer (no?) citing you agreed to do this for $24. Do it, then!
D. Offer an amicable solution
…with your help. Yes, yes… I would absolutely love that!