A buyer has just placed an order for $15 and asked me to cancel immediately. Instead, they want to order a different $55 gig from me. I have obviously declined to cancel and asked the buyer to fill in all their order details. When they do, I will send a custom offer to cover the full gig price.
However… Am I correct in assuming that when I send this offer, the buyer will pay a second $2 processing fee if they accept? This is a new to Fiverr buyer who I sense will think I am ripping them off by what they will see as an extra $2 fee which they didn’t expect. In this case, I would lower my custom offer price by $2.
Obviously, I don’t want to lose $2. In this case, am I correct or will sending a custom offer just count as part of the original order?