Hello people, I’m having a problem with the translations that some customers send me and I would like to know your opinions:
I’ve been working as a translator on this platform for about two years and had a normal sales number. But, due to the fact that many costumers sent me files to be translated in PDF format and they wanted the translation to be done inside the document (respecting the font format, images, logos, etc), sometimes I had a lot of problems to edit the files, because even though I had the ideal software for that, at the end of the edition there were some bugs (for example, some pages were blurred), or the font format was changed by itself.
Then (and as I’ve seen other translators doing the same, for similar reasons), I had to update the descriptions of my gigs and in each of them explain that complicated formats (such as PDFs, image files like JPG, PNG, etc and posts for blogs and websites) can be translated into new Microsoft Word files only, respecting the color, page layout, font size, images, etc than in the original files.
And consequently, I see that I received a smaller amount of translations compared to the times I translated PDF files inside them.
I decided to take this step because although there are programs to edit PDF files, they do not always do it correctly and are very expensive.
It is worth mentioning that while there are many customers who send the original files in Microsoft Word formats that are easily edited, there are many others who work with PDF.
Do you think that this change I have made in my gigs may be negatively affecting my sales?
I thought that one possible reason why my sales were dropped, despite the fact that I am doing Digital Marketing correctly and I am getting clicks and visits to my profile, is that many potential customers are uncomfortable with the idea of translating PDF files into new Microsoft Word documents, for the reason that the formatting of letters and images is not exactly the same as in the original file, even though the translation is well done. But, I am not sure about this. Maybe I am wrong and the reason is different.
Also, I work with other software besides Microsoft Word (such as PowerPoint, Publisher, Excel, Google Drive, WordPad, etc), but most customers use Microsoft Word and PDF files. Rarely have I received text in formats other than those.
If there are other translators, writers (or whoever has the knowledge in these matters), I would like to read their opinions about it.
Note: I am doing social media marketing correctly on the topics I work on at Fiverr, I update my profile, I don´t have any negative review and I have a short response time (1 hour). Maybe one reason could be the Coronavirus, but I don’t think it’s that.
Thank you very much for the answers.