Long story short I had a client who approached me for development of 2 games for which I, as usual, sent the budget and time duration etc. We started working on his first project and decided to divide the project into 3 Milestones/Stages with a different order for each stage.
First milestone was set to be of creating the artwork and initial functionality.
We completed the first milestone/stage order before time and sent all the work in the order section. First milestone completed.
The client communicated nicely so we continued to work on his game and almost created it completely with him not placing an order for the second stage at all. Then the worst happened.
Last month, one of my team member passed away due to which most of the things came to a halt. The client got upset and asked for refund of the order which was marked as completed quite a while ago (more than 20 days). I, already stressed from the situation asked him kindly to take the already created games, 2 more pre-made games and leave us alone. He asked to write the details in a word document, sign it and sent it to him, with agreeing to return his money if we don’t deliver the games within a few days.
Got a day late for which he started getting more and more upset. He asked me to refund him for the order he placed more than a month ago. So, I asked the customer support a couple of days ago to refund for the order he placed although we did more than what he paid for. He also behaved unethically during his chat which, yes I reported.
I know there are a lot of mistakes from my side here in this order but this all happened in a way I never imagined it would happen. I have a good 5 star record on fiverr and its the first time its happening so I’d like to know what’s the consequences? Am I gonna get a 1 star auto review? Am I gonna get a warning? Please let me know what you guys think.