This week has introduced me to my first difficult buyers. :S Recently, I had someone purchase a voice over from me with audio timing. After discussing this back and forth for two days, they finally ordered, and changed the requirements / scope of the project a total of six times. The script changed several times, the tone desired changed several times, and finally the video the audio was going to be timed to changed. Ugh!
Finally, I delivered the order. Accepted. Five stars! It’s done! Or so I thought. The buyer sends me a confrontational message about how two words in the accepted, rated delivery were in the wrong order. It is not a kind ‘Hey I noticed a mistake’ but a ‘YOU DID THIS WRONG’ sort of message.
The order has been accepted and rated. I have already spent too much time with this buyer and I fear if I fix one thing it will be a billion others. Am I obligated to do anything?