Am I the only one who can't change the sample video's thumbnail?

[mariamughal]

Hello everyone! Seems like Fiverr has made some bad changings in the website or it’s just my account that got SICK.

1. I was not able to see the buyer’s name to whom I sent offers
2. Now a moment ago,I discovered that I can’t change my video’s thumbnail that’s absolutely irritating me 😦

Is this only me or anyone else here who’s facing this situation?

[mariarajput786]

Changing thumbnail might need CS approval. It will get changed within 24 hours.

[mariamughal]

I used to change it but suddenly that’s unavailable now

[justmarketing00]

Can we change the thumbnail of the video? Really can u tell me please?

Thank you

[justmarketing00]

The Buyer request section is updated and this update isn’t in much favour of the sellers.

[fonthaunt]

We used to be able to change it ourselves. The last time I uploaded a video, I had trouble changing it. I did submit a ticket to Customer Support and showed them a screen shot of where I wanted the thumbnail to be and provided the time stamp of the spot where it was. They changed it for me within a few days.

[mariamughal]

Why is it so? This is really bad. I want to change it by myself like I used to do 😦

[justmarketing00]

I recently had uploaded a video but i don’t know how to set the right thumbnail for it… well i will ask customer support that whether they will do it for me.

[fonthaunt]

I have no idea. That’s another question for Customer Support.

[mariamughal]

You are right!

[mariamughal]

Admin! We want to request CS to change these amendments which are not good for sellers. How can we do so? A lot of people are not happy with them

[thevideostore]

I’ve noticed a glitch in the thumbnail. Refreshing the page , closing your browser , changing browsers are all things you should try. Lastly updating adobe flash player or whatever may help as well as updating your browser to the latest version.

In my experience , it wasnt changing in the preview thing (where it lets you change the thumbnail)… but when I Refreshed my gig , it was showing up properly. I had to save it maybe? Use the green save button whenever you see it … especially on the part where you choose your thumbnail if it exists there anywhere.

Good luck!

[mariamughal]

Thank you sir,I’m able to change it now btw 🙂

[handwritten_sol]

Really, video thumbnail could be changed? I have never seen that option, and it is not available now, so I guess it is permanent change that affected all not just you -> @mariamughal

[mariamughal]

The problem has been solved but I don’t know how to delete the thread 😦