Hate mutual cancellations? Hate the idea of having your ratings take a hit because some with a potato for a brain ordered without thinking?
Well, now there is an immediately deployable solution which will stop your ratings taking a hit. Here’s how it works:
Your buyer has to send you a request to cancel. Then you have to reject this request. It’s that simple. - This is because when you do, the order doesn’t automatically cancel after a certain number of days, it just sits there in perpetual dispute status. - Basically, exactly like an order which never starts because a buyer doesn’t supply the details.
I discovered this solution by accident as a buyer ordered and sent a request immediately to cancel. Because this would be the 5th such incident in 60-days, I declined to accept the cancellation and in my response offered a compromise where I could offer something like what the buyer was looking for.
All the above was a week ago. The order didn’t automatically cancel, the buyer disappeared, and my ratings have not taken a hit at all.
So, to save yourself from being ground into Fiverr mincemeat after the New Year because of the flaws in the new rating system, simply start rejecting mutual cancellation requests.
Of course, this is possibly a bug in the Fiverr system. Since, however, bugs themselves don’t usually gey fixed, you might as well exploit the above work around. That said, when you do reject a request to cancel, do try to di the right thing by offering the buyer a compromise. i.e. - If you do writing and a buyer says they actually wanted a logo, say something like:
'Sorry, I can’t agree to cancel as I haven’t actually failed to deliver on the service described in my gig. I obviously can’t provide you with a logo, however, I would be willing to write a killer sales copy for use in your current marketing efforts. Alternatively, please contact Fiverr CS to request a refund etc etc."