@diegow - No … it’s not fixed yet. I sit here during the am hours (between 6pm and 10am) and answer every message within minutes of it hitting our inbox.
My wife answers some during the day.
Regardless , every message gets EASILY answered within a 4h period.
We get probably 6 messages or more a day and answer EVERY one of them.
We’re sitting at 83% response rating.
I’ve created several tickets about this.
Each time I’m sitting below 100% … support will “Fix it” and tell me "There you go , it’s fixed now!"
And when it drops back below again… they will fix it again…
Each time though , they manage to somehow , in their own minds , tell me it’s working properly and that it would have went back to 100% after it “refreshes” …
Yet , I’m at 83% response rate … and there is no way in hell that is true lol.
So , theres that. No , its broke. They just wont admit it lol.
Furthermore , buyers can’t see it …
Does it hurt you in the gig rankings? - One part of the site makes it sounds like you do.
Support tells me it doesnt. throws hands up
Figuring out fiverr is a job in itself. More transparency along these lines would allow proper sellers to flourish. But too much transparency would allow the more malicious and informed sellers to claw ahead of the rest via exploits of such transparency. Thats what I think is going on… a slight mess.