Fiverr Forum

Angry email from a client?


#1

I got this email, but I don’t understand what went wrong in my response:

Hey <>
Thank you for all the hard work on the latest project. Unfortunately this design does not reflect anything we talked about. Your choice of colors is suboptimal, which makes the whole design feel horrible. I am sure you can do much better. How about another try?
Best Regards

My reply:

Sir,

I really don’t know what you mean. Could you please be specific. I am unsure how a call can help.

Respectfully


#2

Your buyer says what you delivered is not what he asked you to do. He does not like the colors. He said the colors make the design look bad. He wants you to try again to do a better job.

Good luck. :four_leaf_clover:


#4

I agree with @vickiespencer . Your buyer’s response is pretty specific. I recommend that you work with that buyer, and see if you can do a better job – and, this time around, make sure you listen to what the buyer needs, and deliver work that matches those needs.


#6

@funkypeer, I’ve checked out your profile, and you don’t have any gigs?


#7

Your client is saying that he did not like the color you used in his design. Maybe he wanted a design with some other color schemes. So he is telling you to re-do the work.
Ask your client for another chance.
Hope that helped you. Best Regards!


#8

this meant to be anonymous. clients can see this post


#9

It’s a public forum - you posted it here.


#10

“suboptimal” and “horrible” is not specific at all. I’d ask the buyer to either name at least one of their corporate colors or show you a sample of a palette they like. Something you can actually work with to redo it.

Using the palette of the logo + 1-2 additional colors is usually a good call unless you’re specifically told not to do that.


#11

Are you referring to the PM you sent me and my response there?


#12

I’d agree. Granted, we can’t understand all the situation and context, but while he’s asking you to revise it, the buyer could be a little more helpful. Maybe you’ve already resolved it with him. I don’t know. But, in the future, I’d suggest asking for what he is looking for instead of just what he’s not looking for.

Maybe part of the buyer’s message got chopped off? If they’re asking you to call them, I believe that’s a violation of TOS and you should report to CS? Correct me if I’m wrong, someone.


#13

I don’t get how anybody could hit the heart for this.

You gave a quite ignorant reply to a quite specific complain if your buyer.

The fact that other people here understand the buyers remarks without even seeing the product you delivered, should make you doubt if your communication is on par.


#14

Does this mean you have two accounts?