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Annoying buyer? keep complaining over and over

i have, and the final product i sent is with no borders. but i don’t know, may be it is the publishing result… very confused over this


Could be from the bleeding edge area.
It’s just my first thought.

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Hi Michelle,

I am a book editor and I don’t think you should spend time on this buyer. Illustrating books has nothing at all to do with formatting books; it’s the buyer’s own problem and he should buy a book formatting gig if he doesn’t know the basics about uploading.

When you send illustrations, you should not be expected to format–or even to know how to. It’s not a part of an illustrations gig. It’s down to him to get the illustrations into the book.

I would block this buyer as an unpleasant and ‘entitled’ person and just not spend more time on them.



yes, but it’s kind of weird because for the revisions process: it always get rejected over and over again by kindle.

and i don’t know why when the book is accepted (doesn’t it mean that i already done the requirements needed??). the print result is… well not good.

i don’t know man… this is so confusing, whether it’s miscommunication on the author and the publisher. i just feel that i got the blame for something that is unnecessary.


yes i think so too. that is why i tried to help him as best as i could - because children book doesn’t contain a lot of editable texts.

i did say that i am very tempted to block this buyer, but i’m afraid since it’s a 500$ worth of order that he will report this to fiverr and i’m very scared to get refunded.

(he sounds really mad at me)

The mistake is not necessarily yours.
The printer or the printer’s software could be not done a perfect job.
Or the they mismatched bleeding edge template with non-bleeding edge while setting up for printing.
There are many reasons for this case.
I just mention the bleeding edge, because it’s typically in book printing and they provide this red border as templates. But it’s just my thought where the red border came from and not an evidence.
As long as it’s not your fault than stand your ground.
The fault is not only cause by the seller.
I hope you will be free from headaches as soon as possible. Best wishes



check this

And I am not some extra smart designer or book editor or publisher (I am but without the “extra” part) I just googled “book printed has red edge” .

Maybe more answers will come up in search but this one was first.


I’d write something to the extent of “The artwork was delivered as per the specifications you’ve provided. It was also reformatted multiple times to retroactively fit the new upload requirements that came up later. The final artwork that was approved is once again attached here where it can be seen that it contains no red borders. I was extremely accommodating with this order. The issues you’re experiencing are on the publisher/printer’s side. Fixing or handling them is beyond my control and I can no longer be helpful with this.”

Then you block them and forget they ever existed.

I had someone claiming my artwork contained “ink spots” when printed (the digital version had no such things). I still don’t know if they were just clueless, ran out of a certain ink color in their printer or tried get a refund, but I reported the situation to CS and then blocked the person.

I can see that as per your gig descriptions, you offer illustrations and not books. Hence, you have zero obligation to deal with this nonsense.


Though the book and cover illustration gig is on hold and doesn’t show on the profile. That gig provides “basic formatting only”.

I’d ask him to check if it’s like that on the preview or only on the printed book. If it’s like that on the printed book only, not the preview, it might be a printing error (though sometimes a line can show on the .pdf preview but not on the printed book it it’s too thin).

In that case, add a screenshot of that, add a screenshot of the publisher’s requirements, add the screenshot of the document setup page (along with the approved artwork without the red borders). Circle all the measurements on all the screenshot to showcase that they match, block the person.

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Once the order is complete, you aren’t obligated to continue working. If they want more changes they can pay up. I’d say put in a ticket with CS for safe measure and block this person.

hi! thanks for this info! and this is why i thought that a real book editor is really needed in this case :frowning:

actually, i just added that description for my gig yesterday since i’m traumatized for this issue :frowning:
so there will be no misunderstanding with my future clients.

thanks for these info both of you :slight_smile:

to be honest i just recenty active on fiverr this year, and i’m kind of confused and worried what if he is angry when i block him? and can i even submit the ticket if there are still no refund case?

until this day, the buyer is not replying to my chat anymore (2 days unreplied)

how exactly a seller defend their selves in this scenario?

I read everything here and I understand people saying for you to ban to this and that, but like you said risking 500$ is not a easy thing to do. The trick here is no matter how helpful you become and do the extra work that you do not have to need to or has anything to do with you (because it is obviously some settings on his end that is producing red lines) he can tomorrow, after a month or after 6 month when his book has no sales or income, to reach the conclusion “let me get my money back”. And we know Fiverr is 50/50 in those situations. You could win or you could lose.

That is why I make emphasis to write everything to tiny detail in my offer, and requirements.

It is not a fair comparison but right now I have an order 10$ that was made by someone who did not contact me, he clicked on wrong package, and no replies what so ever. I draw him custom artwork because I can do it fast (they do not know this neither would I say that I can do same work as some designers in 80% less time). He verified when making order that he contacted me, that he knows I live in Europe and work only daytime, that he is OK with the pricing and what will be delivered (not a vector file, he stated in message he want vector, but did not selected it).
It is all clear black on white. If he goes “cancel” “refund” he is not going to get it since I have all my requirements set out he just can’t get refund if I delivered exactly as described.
I feel no remorse that I make my clients click on 10 mandatory questions and reply to get the order starting…

yes, this issue is a learning point for me :frowning:
i will add a bunch of details from today on.

since i’ve done around 100 orders and never get this deep of misunderstanding before.
to be honest this is the first issue ever i got since i’ve been working on fiverr. and the risk is very much, 500$ is a month workload for me.

Think “RESPECT” and “I am talking to a child” kind of message.

This is a sample of my custom offer:

As per our conversation, I am sending my offer that includes the preparation of 8 overlays as per the styles option listed in the GIG gallery description:

Styles 1, 2, 3 flipped 3 with more space below, 5, 5 with rectangles in 8:9, 7 mirrored, and 8.

So 8 animated overlays in total.

The client will provide animated video to be used for overlays.
Overlays will be set to be used with Chroma key filter and will be delivered in the mp4 file format.

Corrections and modifications included in the price are minor placement corrections of the styled listed windows.
Any corrections beyond that will be charged extra.

Note that the animated video in the background can not be enhanced in quality or resolution from the one in which it is delivered to me. *

And my mandatory requirements:

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thanks for this info marina :smiley:
definitely adding more info to my FAQ

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I’d also probably go with something more specific than “basic formatting”. Either a specific page size/format that you’ve tried and you know for sure works or list of actions (adding 0.25 bleed, etc.) you’ll be willing to perform. Because I bet the person who is bothering you currently is fully under impression that they ask for the most basic things from you. I’d maybe even say that I’ll be only working with a ready-made template or something like this. Or that I won’t be doing any formatting at all. Ask for an approximate page size and the number of pages they want, work within that. Let the editor or the designer put it together later.

Hiring an illustrator and expecting them to know all the ins and outs of a book formatting and all the technical requirements and random preferences of some obscure printer company the buyer has chosen is something your average fiverr buyer would totally do and you need to protect yourself from that in any way possible. Even though it won’t be 100% effective.

i see… yes some people might not know my work boundaries. okay then i will rephrase my gig description :slight_smile:

really appreciate the suggestion, thank you