Once again the buyer tried to leave me 5 stars on the app. And she tried to leave a comment but the app only put on the review “good experience”. I have had this happen 3 times now in the past two weeks!
I had a thread about this in December but that got closed.
Please fix this fiverr.
Again I have had to contact customer support and they have a new person who never heard of this problem. The buyer tries to leave a review of 5 stars but the app will see it as only 4.3 or 4.7 stars and not let them write a review either-- instead it will just say “good experience.”
The previous thread I had was dated November 16. Why can’t this be resolved?
Customer service should be aware of this by now and help sellers when it happens.
I sent screenshots of my conversation with the buyer about it and still
was told they couldn’t help me. It’s a bug on the app!
Sellers please send requests to customer support when you get a message from a buyer this happened. Always ask your buyers when you get 4.7 or 4.3 stars if they intended to do that, and ask if they used the fiverr app when it happens, then write to customer support about it with screenshots of the conversation.
Fiverr needs to fix this and you guys need to let them know about it.
It will affect your total ratings!