Fiverr Forum

Another yet to be discussed problem with the ARS (Advanced Rating System)


#1

There is another problem with the ARS that none of us have really discussed yet.



Even with the old Thumbs Up/Thumbs Down system there would occasionally be user error. With the new system, one of our great sellers posted an example of a 1-star review with GLOWING feedback. We used to have that with the thumbs up/down as well. A red thumbs down with an amazing review.



When that happened (or if it’s 1 star as in the one example) it’s obvious that there was confusion. Even someone who goes to read your negative reviews would understand it was a user error.



But what about someone who gives 3 stars “Satisfactory” (negative review per fiverr) and leaves a glowing review.



What do we make of that?



It will no longer be easy for a buyer to find that, read that, and see it was a user error.



Again, the system just has MORE noise, less information and will lead to fewer sales.



#2

Hear, hear. Spot on as usual, @anarchofighter. I have wasted way too much time helping buyers understand how to use Fiverr at all points, including the rating system. I am being paid to do voiceovers, not to conduct tutorials.


#3
stop_it_man said: I am being paid to do voiceovers, not to conduct tutorials.


Are you new to the forum? I'm liking your posts :)

#4

Yes, he’s mostly become very active in response to the ARS but he’s been around from time to time.