Fiverr Forum

Any body help me please customer care is not responding buyer is threatning to cancel the order


#1

buyer is threatning to cancel the order after getting delivery of translation made by me I have got more than 30 5 star rating on fiverr and this buyer ordered me of $35 and after getting transltation done he is making excuses and threatning to cancel the order


#2

Why are they unhappy? The best course of action will be to try and reach an agreement.


#3

It takes CS at least 24-48 hours to respond. Try to work it out with the buyer and to be patient with CS, they will support you.


#4

Few simple things:

1-Plz make ur description more elaborate convincing buyer for pre-gig communication

2-Get every thing agreed before execution of order.

3-If at all a buyer tries to play, simply refund or offer him some thing else to avoid cancellation. Mark the buyer to be careful in future

4-Do not worry, refunds wont effect u much but will create more space.

5-Never ever contest buyer’s view point. We r sellers, and our deeds will compel buyer to accept.

Good Luck