I’ve just had my second ever double order – where a buyer places two orders by accident and wants me to cancel the extra one. I was able to resolve it without a cancellation the first time, but not now. The buyer didn’t even submit requirements on the extra order. I reached out to customer service to see if they’d cancel the order without it affecting my stats. Flat out refusal, so now my perfect completion rate and listing positions get to go down the drain for something that wasn’t even remotely my fault.
I feel like blatantly punishing sellers for buyer mistakes is a terrible business decision, considering their revenue comes directly from our labor and sales. Any idea if this heinous policy will ever end?