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Any ideas on what to do?

Yes I asked CS for their permission. I have had this account open for a while now so they would have closed it if I wasn’t allowed anyways.

I’m here now :slight_smile:

You are saying:

  1. you have permission from them for two accounts at the same time, and
  2. they told you it was ok to open another account after they banned you.

Was it a new customer service representative?

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They also told her it was ok to sell reviews.

Well, I think the permanent and all in this bit of the ToS aren’t just for multiple concurrent accounts but include future accounts. I don’t think it’s what Fiverr intends by permanently suspending an account after a ToS violation, that people just go and make a new one. People who do it still, either know they shouldn’t or must be really really naïve or else. But, yeah, there are people who do it, so, most apparently, you can. Technically.

Maybe if it wasn’t a permanent suspension, they might let it go?
If a seller got suspended because of, say, constant late deliveries, they might think if they want to try with a new account and make it better this time, well, let them, we’ll watch and react accordingly, while if they suspended a seller permanently because they caught them at a major ToS violation, surely they’d suspend their next account too if they got to know about it.

Just my thoughts. Well, apart from this ToS quote:

Note: any violations to Fiverr’s Terms of Service is cause for permanent suspension of all accounts.

Restricted, suspended, permanently suspended… different things, I guess, the one may lead but doesn’t have to lead to the next.

I’ve never heard of a temporary suspension of an account unless they made a mistake and then corrected it.

No after my first one got restricted I was allowed to open a new account. I do not have 2 active accounts.

They checked out my gig and said it wasn’t a concern to them.

Why did your account get restricted if it was ok with them?

This is what happened. I contacted CS and they said I can create a new account. When you restricted on fiverr, it’s not like you can never go near it again. As long as I don’t do the same thing I did with my previous account, I am fine.

Ok I never heard of that.

Truly? Regardless of whether I am perusing their book?

If you’re asking whether you’re allowed to offer paid reviews, the answer is no.

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