Fiverr Community Forum

Anyone else having issues with customer support?

I’ve had the same false flag error since I opened my account last October. I’ve contacted customer support FIVE times. The first time, they claimed my issue was resolved and ceased communication when I told them it was not. The second time, I received no response at all, and the third time I received a generic “we’re working on it!” message over a month ago. Now I’ve put in two more requests with no response. I’m a level 2 seller on the front page of my category, isn’t that supposed to come with higher priority support? You know, rather than NONE?