For the last three days I’ve been having a nightmare trying to deliver my orders.
They show as delivered in the order timeline (not sure that’s what it’s called - the page where the order details, updates and deliveries show).
But the customer does not receive the delivery, the order remains “active” or “in progress”, it does not move into the “Delivered” folder and the clock continues to tick.
I had found a work-around - empty deliveries get through and somehow open up the system for a “deliver again” delivery.
So I’d send an empty delivery, then immediately send the attachment attached to a “deliver again” message which would reach the customer.
But now that’s not working any more.
Today I’ve had to send deliveries as attachments to “update” messages to ensure my buyers received them, and then send an empty delivery to close the order and move it to the “Delivered” folder.
So, essentially, I can only deliver empty deliveries!!!
I know this is not an idea solution as we’re not supposed to send empty deliveries, but it’s the only way to both deliver the order and stop the clock from timing out as undelivered. So, hopefully customer support will be understanding of my solution.
I thought this must be a system-wide glitch and I would come to the forum and see everyone up in arms that they are unable to make deliveries - but I posted yesterday in the “bugs” section and only two other people mentioned they are having the same problem.
It’s so frustrating, stressful, worrying and time-consuming not having the deliveries go through and having to constantly send messages to buyers to explain why I’m having to deliver in a weird way.
I’m very new to Fiverr, but my first dozen orders or so went through perfectly - these non-delivered deliveries only started a couple of days ago.
I’ve contacted Customer Support - they got back to me today saying it’s a problem that’s been fixed. I explained that I still have the problem!
I’ve tried logging out, quitting my browser, clearing my cache, using Chrome instead of Safari, none of it helped.
Do any of you old hands have any other thoughts or ideas?
And are there really just three of us out of the whole of Fiverr who’re having this MAJOR problem and not being able to deliver anything??!!!