Ok, Around 4 months ago, I was on 97% on my positive rating, so one of my bad clients gave me a thumb down because he saw his final artwork “ONCE” and he couldn’t ask me to fix it or at least tell me what he didn’t like about it, he just gave me a thumb down… Good! so here’s the thing, I went from 97% to 96%… from that day till now I’ve had a lot of positive reviews (thumbs up or likes) so why is it that with a single negative went from 97% to 96% and with a lot of positives i get almost 5 or 10 everyday, it just wont move from 96% to 97% since 4 month or more?? can someone explain how does that work? because that put me down and sometimes I feel im just wasting my time on fiverr… please help, I will gladly appreciate it, thanks in advance…
It’s actually (IMO) a really broken system that Fiverr uses. From what I can work out they use a really simple calculation: Positive reviews / total reviews = percentage to two decimal places. If that two decimal places puts you over 99.50%, it rounds up to 100% and there’s your five star review.
Sounds simple but the problem is that there’s no weighting applied. Thus, in fact, the more gigs you have completed, the harder it becomes to positively affect your percentage.
Example: I have 10 reviewed jobs: 9 positive, 1 negative. My percentage is 90%. I do two more positively reviewed jobs, my percentage increases to 92% (rounded to two decimal places).
So far so good. Two jobs has made a significant impact on my rating.
But what if I have hundreds of completed jobs?
Say I’ve completed 500 jobs, 495 positively reviewed, 5 negatively. That gives me a 99.00% rating. Not enough for 5 stars, even though a huge number of customers are happy.
If I want to get my percentage above 99.5% to get my 5 star rating back, using this method of calculating ratings, I have to get my numbers up to 1020 positive reviews. That’s 525 more completed, positively reviewed jobs, without a single extra negative review.
Which is insane.
Paradoxically, the more positive reviews you earn, the more damaging each negative review becomes.
Now I get it, Thanks kjblynx and Thanks jkeith for taking a bit of your precious time to explain this confused % stuff , it really helped me, see you around.
Im just going to be working a lot and trying not to get negative reviews so that way I would hopefully get one day to %100
From the TOS: The seller’s rating is calculated based on a number of factors, including feedback received from buyers, amount of orders, cancelled orders, and late deliveries.