First my experience.
I offer a gig where I will make post on your website , facebook , or forum for X days. I clearly state that these interaction will take place at MINIMUM once every 72 hours. Often I do it every other day … but keeping a 3 day minimum allows people on those pages to create more content for me to interact with since the last time I’ve been there. I had a client order my gig for 3 days of interaction. I made posts on his page for 2 days and spaced them about 24 hours apart. So for him I was donig it every other day. On the 2nd day I was very sick so so I decided to get rest for 2 days (48 hours) … . keep in mind its still under my 72 hour minimum. He left bad ratings because I wasnt interacting enough with his page.
Clearly this buyer did not understand what my 72 hour timeframe involved. If I say I’ll post once on your page every 72 hours there is no way he should get away with leaving bad reviews on my gig if I posted once every 48 hours (Or about once every 30 hours in this case for this particular order) …
However , fiverr refuses to remove his rating.
So thats like saying “Hey I offer this” – and buyer leaves a bad review because he wanted something else other than what you offer. This is clearly a problem and this is why fiverr sellers feel mistreated.
---- My solution
If you are having problems with this. Tell your clients (through your intro video and gig description) to contact you BEFORE PLACING AN ORDER... That way you can screen them and see if they understand what you are offering. What I'd do is have a pre-typed document ready to send them and once they agree that they understand what you're offering then tell them to place the order.
In my video testimonial gigs , I'm telling them to do this if they do not already have a script.. I then take the time to write the script , send it to them for review , THEN tell them its okay to place the order.
Hopefully this will help weed out the buyers who cannot read properly and also will help orders to not go late for my video gigs if their product or website is hard to research or navigate to find information to write the script with in the first place.. It also saves on Re-dos because they already know exactly what I'm going to say because I sent them the script for review.
Hope this helps - - Fiverr's support team seems to favor buyers and seemingly enjoys the opportunity to slap the sellers because of ignorant buyers like the one in my story above.
What do you guys think?
Lets say you have a gig where you sell green cups and the buyer leaves a bad rating because you sold him a green cup but he really wanted a red one .. And leaves a bad rating that fiverr's support wont fix.
How would that make you feel? Because that IS EXACTLY WHAT HAPPENS HERE AT FIVERR.
We need to stand up as sellers and get this changed. Its ludicrous and a totally ignorant way to do business.