Fiverr Community Forum

Are Fiverr rules forbed asking your buyer for leaving you a review?

I was reading an article then I found that asking your custmores to leave you a feedback is against divert rules ?
are that true guys??

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Read the Terms of Service. It should be common practice when you join a website. Soliciting feedback from Buyers is a big NO-NO. It’s at the sole discretion of the Buyer if she/he wants to leave feedback or not. Begging, harassing or asking for 5-stars is a violation. :pineapple:

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Thank You for that , I’m going to reread them

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It is not recommended for a seller to ask for a review as it is up to the buyer if they want to leave one or not.

Also as of my experience, I would not recommend for your to ask for the review as you may even end up getting as warning for that from Fiverr…

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You shouldn’t ask buyers to leave a review. These forums are littered with people who claim they’ve received an account warning for doing so. It’s not worth the risk.

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I didn’t find on fivers term & polities that ??
Can u take a sceer shot on where you read that please ?

Thank You

MEZOMC.

I want to confirm that lot of people say that ask for feedback not for 5 star feedback also positive also negative

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Have a read of this post: Asking for Reviews - This is what CS said

This is from the thread that @lloydsolutions posted.

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There are no way to say feedback or review. You can say that, please share your experience with my order.

That is still asking for a review.

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that means there are no way to say anything, right ?
thanks, got it now,

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there are different ways but all of them against fiverr TOS lol :slight_smile:

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I never ask for reviews, and 82% of my buyers have left reviews. Giving courteous, friendly service and providing top quality work is how you get reviews.

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Right said , but you need it when start up ^ ^

I was a start up 2 and a half years ago.

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It is not written clearly in TOS but Every senior Seller willl tell you not to ask for Review

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That mean it’s not good for your business but not forbeding ?

Thanks for your response :slight_smile:

Hi

You can read very interesting articles in the Help Center.

Here is one about Feedback (Reviews) that can answer your question:

https://sellers.fiverr.com/en/article/feedback

# Feedback

Once your Gig is complete, buyers leave reviews for other buyers to see. The buyers rate your performance on each Gig. Their feedback is a reflection of their overall experience. Your feedback shouldn’t come as a surprise if you followed our guidelines, provided open, supportive, and positive communication with the buyer throughout the process and performed high quality work. If all these needs were met, you’ll receive great feedback!

  • The feedback received from buyers is very important for the overall marketplace.
  • This rating system ensures sellers are accountable for doing a great job and that only the best sellers continue working for buyers.
  • Buyers provide feedback on their experience working with you, and it’s important to acknowledge this feedback and learn from it.
  • Do not manipulate buyers to provide positive feedback.
  • Only tell buyers to reach out to support if they asked you first about removing their feedback.

Customer Support only removes feedback, which violates our Terms of Service (TOS).

Feedback that violates our TOS would contain false statements or abuse towards the seller.

It is against Fiverr’s policies for sellers to solicit feedback from Buyers in exchange for refunds, discounts, upgrades or any other type of additional benefit.

And here are some relevant parts of TOS:

Orders

 Users are to refrain from spamming or soliciting previous Buyers or Sellers to pursue removing/modifying reviews or cancelling orders that do not align on Order Cancellation or Feedback policies.

Reviews

 Feedback reviews provided by Buyers while completing an Order are an essential part of Fiverr’s rating system. Reviews demonstrate the Buyer’s overall experience with the Sellers and their service. Buyers are encouraged to communicate to the Seller any concerns experienced during their active order in regards to the service provided by the Seller.

 Leaving a Buyer’s feedback is a basic prerogative of a Buyer. Feedback reviews will not be removed unless there are clear violations of our Terms of Service and/or our Community Standards.

 To prevent any misuse of our Feedback system, all feedback reviews must come from legitimate sales executed exclusively through the Fiverr platform from users within our Community. Purchases arranged, determined to artificially enhance Seller ratings, or to abuse the Fiverr platform with purchases from additional accounts, will result in a permanent suspension of all related accounts.

 Feedback comments given by Buyers are publicly displayed on a Seller’s Gig page.

 Work Samples are the delivered images and videos sent to a Buyer in a delivery message. Work Samples are added to a Seller’s Live Portfolio on their Gig page if the Buyer chooses to publish the Work Sample while providing a public feedback review.

 Withholding the delivery of services, files, or information required to complete the Gig’s service with the intent to gain favorable reviews or additional services is prohibited.

 Responding and posting a review: Once work is delivered, the Buyer has three days to respond. If no response is provided within the response period, the Order will be considered completed.

 Users are allowed to leave reviews on Orders up to 10 days after an Order is marked as complete. No new reviews may be added to an Order after 10 days.

 Sellers may not solicit the removal of feedback reviews from their Buyers through mutual cancellations.

 Feedback reviews are unavailable for orders made through the Logo Maker.


I hope that helps :slight_smile:

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