We have been selling our services as Pro sellers. It surely comes with more responsibility to mantain the quality but we contineously are dealing with is buyers collects all the deliverables and then file for cancellation.
In such phase the support gets so biased that the seller always recieve the same scripted message about: please try to make up with the buyer and come up mutual agreement whereas when its from the client they step up and you get a message order cancelled by support.
We had now 2-3 conflicts like these and the only concern we were having was the insecurity that comes with it. When a seller isn’t selling something templated, putting plenty of hours into it and at the end of work 90+ hours work project is drain down by support stepping up as biased judge.
Such insecurity won’t let us or any good seller keep up the quality, why would it? Who would like to put 90-120 hours into something without the surity would the order be accepted as the support always acts so biased towards the buyers.