I was looking around on fiverr to see what “Pro” and “TRS” sellers offer. One of them was so proud to offer a “phone call” with sellers to “better understand the project”. And, in his FAQ section, he added a question saying why he is the only one offering the phone call service unlike others? The silly answer was, because other sellers “outsource” the project and they don’t do it themselves, that is why they can’t do a phone call, while he do everything by himself.
I was surprised when I saw this as this seller is both “Pro” and “TRS”. According to my knowledge, communicating outside fiverr is not allowed and may cause an account banning or something.
I checked the TOS and it states that:
Communication for handling orders should be performed on Fiverr, through the order page. Users who engage and communicate off of Fiverr will not be protected by our Terms of Service.
Does this mean that you can use phone calls but you will not be protected by fiverr’s TOS? Or does it mean you are not allowed to use that?
Just wanted to check with you guys as you may know better