Yes, I’ve just done this. In my most recent case, the buyer was another Fiverr seller and my gig has a disclaimer stating that I do not cancel orders etc.
When the buyer is not a Fiverr seller (or is depending on the situation) I offer the buyer a compromise. i.e. I can do X for what you have paid etc. This is due to the fact that the majority of ‘mistake orders’ seem to be from people who have just realized that they can get a service cheaper from another seller.
IN EVERY CASE I also decline cancelation requests with a note informing buyers that they will need to contact CS to cancel their order. In this case, buyers always know that they can cancel orders no matter what. The funny thing is, only one buyer this year has actually done this.
I am becoming increasingly upset about ‘mistake orders’ due to mounting evidence (though all circumstantial) that many are direct acts of sabotage. Such evidence includes:
- Strings of orders which get placed the same time every week (to the hour almost) by different new to Fiverr buyers who disappear never to be seen again
- Far too many ‘mistake’ orders now from other Fiverr sellers selling similar gigs to mine
- Buyers placing orders like this from new accounts but addressing me by name and conversing like we are familiar with each other
- The fact that all of the above events take place when I have gigs which rise to the best selling in their specific categories