Fiverr Community Forum

As a buyer: How to Withdraw Money from Personal Balance

I had to cancel fairly big order due to the seller’s inability deliver it as promised. I ended up having a significant personal balance as a buyer. I have no plans using Fiverr services in the near future. How do I withdraw my personal balance as a Buyer? Thanks.

Please read TOS:

From Fiverr TOS (Buyers section):

If you have funds in your account balance, it will be automatically applied to your next purchase, but only in the event that your balance covers the entire purchase amount.

Only sellers are allowed to withdraw earned money, while buyers are supposed to use money on their account (it can be there only because of one or more cancelled orders) to order some other gig.

Deposit refunds, when available from the payment provider, can be performed by our Customer Support team.

The above is from the Terms of Service. Check the Terms of Service at the bottom of the Fiverr main page for the rules as to how Fiverr works. Refunds are explained in detail.