Fiverr Community Forum

Asking for Reviews - This is what CS said

It is also never customary to ask for tip. Asking makes tipping less likely because its rude. Fiverr’s whole tipping message comes across as corporate e-begging.

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I agree with all of this. Couldn’t have said it better.

It’s frustrating because all of the pieces are here to be a successful, full time freelancer on Fiverr, but they don’t seem terribly interested in any one person being able to actually do that. At least, not for more than a couple of months at a time, anyway.

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A lot of people need to be figuratively hit over the head with a message before it enters their consciousness. And that message does that. :hammer: :face_with_head_bandage:

Fiverr is not the place to be subtle. :mega: :ear:

It’s ‘customary’ to tip here when dealing with someone in the service/hospitality industry (so waiters, bartenders, hotel staff, cab drivers, etc), but that’s about it, and it’s only customary because people in those fields generally get paid faaaaaar less than minimum wage, so the tip is basically their salary.

I’ve literally never heard of a freelancer being tipped in the real, face to face world. That would be… rare.

Agree 1000%, and the wording of it is especially troubling.

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I’m debating with myself, after reading this thread. I’d certainly prefer a more subtle approach.

However, I’m thinking that it might be better for all of us when Fiverr rigorously tells all sellers to not ask for neither review nor tip and takes over that part themselves in a corporate (and easy to ignore) way than what some sellers most obviously practice/d. I’ve been asked for a tip as a buyer before, it ain’t pretty, and I think buyers are more bound to leave or not leave a review or tip out of their own free will when asked in that corporate (click “no thanks” or “tip now” way) than when having sellers ask, or beg, for it.

To clarify, what I mean is that if buyers are annoyed by the asking for reviews/tips practice some sellers don’t see any issues with, they might leave, which would be caused by the sellers who do that but would hurt all sellers, including those who’d not ask.

But yes, in either case, that form would be much more to my liking without the “customary” bit, agreed.

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People have been complaining on the forum that we never get tips any more. Now fiverr is taking some measures to try to correct that and people think that’s wrong too. Obviously people are free to ignore that message if they want to. And most buyers do ignore it.

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Yes, they do! I used to get tips quite often before Fiverr made the tip fee $2 instead of a percentage of the tip.

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They should say It is mandatory to tip. :grinning: Lots of buyers never read much at all. I know they don’t read the messages I send at least half the time.

Yes, I’m not a fan. It’s kind of a guilt-trip and pressures buyers. They paid for a service and they don’t owe us anything else.

I don’t understand why businesses expect patrons to supplement the income of their staff, freelancers, contractors, etc.

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Some commented: :arrow_down:

And: :arrow_down:

So, I once again contacted Amy and asked her to clarify whether or not sellers will get warnings if they merely ask for a nonspecific review. :roll_eyes:

Nonetheless, Amy had not answered my question of whether or not there would be retribution for requests like those I quoted above. :arrow_up: :grimacing: So, I contacted her once again. :wink: However, Amy did not answer me; Jenny did, and her response was quite clear. :face_with_raised_eyebrow:

So, now when sellers come to the Forum seeking the answer to the often asked question – Can I ask my buyer for a review? I will have the proof that CS said, what Jenny noted above.

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I get the feeling there are major internal communication problems on Fiverr. It seems they’re not on the same page about quite a few things.

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Having worked in a few different companies, this is a major challenge, to keep everyone in a department up to date on all the policies.

They can have meetings and send around memos, but what each employee actually absorbs differs.

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I had to make my question very clear before I got the final answer. I told CS I would be sharing the answer on the Forum. I think the first CS rep passed my question up to a higher level rep as Jenny’s answer sound a bit more authoritarian.

And it seems that even some of their old videos promote something that Jenny said sellers should not do. :thinking:

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Same! I did not know it was ‘customary’! It seems rather impolite and grasping… and I hate the idea my clients are being asked for tips. I’m embarrassed now!

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Thanks for taking the trouble to post that, miiila. I had no idea. Scary stuff.

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I agree it’s nice to have that. I’m not particularly fond of the current language used, but oh well. What I do think is: it’s discouraging to have a $2 fee for even a $5 tip.
As a new buyer a little while back, I decided NOT to give a $5 tip because it would cost me $7.

Well that’s up to Fiverr, though. I think they’ve decided to handle it for us in a consistent, business-appropriate fashion.
They can promote/say whatever they want, and that makes sense because that’s a message they can control. They can’t very well control the consistency and messaging of all the users/sellers posting requests for feedback and tips.

I was tipped occasionally as a massage therapist. $10-20. No “funny business,” just a little cash bonus for doing a good job. HOWEVER, I tend to agree, it’s rare outside of the professions where they’re deliberately paid less.

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On Fiverr, prices often are very low, lower than what someone would charge outside of Fiverr.

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Ha, I shouldn’t have missed that point. Well said.

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