For the last few days attachments of bigger size don’t show up for me and some of my buyers.
I had an order recently where buyer tried to send me a zip file of ~700Mb (so it was within limitations for files), I got a notification about them filling in the requirements and timer started ticking, but it was empty. Requirements are mandatory, so I know there was no mistake on their part.
I tried different browsers and devices, same story everywhere. Except on the app there was a non-interactable sign “attachment”.
Here’s how it looks on desktop:
I thought maybe it takes some time to process or files are being scanned for viruses. Or maybe buyer hit submit before it finished uploading. But it was a large order with extra fast delivery purchased on top, so I couldn’t wait for a resolution and just asked the buyer to use dropbox.
Next day I tried to deliver the results and attached 3 zip files about 700Mb each and 5 jpegs as a preview. This time I was 100% certain files finished uploading, since I did it myself. However on buyer’s side only the 5 jpegs were visible.
It’s not the first time I deliver via zip/rar files, but this never happened before.
Same experience, anyone? Is this an old bug that happens once in a blue moon or is it possible it has something to do with site’s recent changes and should be reported?
This time situation was resolved just fine and only cost me a couple of new grey hairs, but I’m afraid this can end badly, if a buyer places a large order with 24h delivery without prior communication when I’m asleep or otherwise unavailable.